Full payment is due before commencement of all custom works, unfortunately we can not accept returns on bespoke/custom designs, cancellations are also not permitted once orders are confirmed and materials have been sourced/purchased. If design changes are requested following the commencement of works, extra charges maybe incurred.
Dried Flower Designs
Returns are not accepted on perishable items (for example designs containing dried flowers)
Returns on all non-perishable goods, in addition to your legal rights, we also allow you to return goods in accordance with the terms of this returns policy excluding the original delivery charges and any return shipping costs. Please return the unused goods to us with a copy of your order number enclosed within 30 days and we will offer you an exchange or a credit note.
Once we have received the products and are happy with the condition we will issue your exchange or a credit note.
If you decide to return any item(s) you must advise us that you wish to cancel the item(s) within 14 days and return your order within 14 days after advising us that you wish to return the goods.
Items are only classified as faulty if they arrive damaged or the wrong product has been sent. As colour varies from monitor to monitor slight colour variations are not considered a fault in the product.
If there is any damage to your item(s) upon delivery, we will require photographs of any damage so that we can process your replacement item(s) or refund and file a claim with the postal or courier service.
If you are returning any item(s), you must contact us prior to sending the item(s) so that we are aware of their return. All items must be returned in their original packaging and with the tag(s) still attached. Please keep your proof of return postage until we have confirmed by email that all of your returned items have been processed.
Please note that we do recommend items be returned via a trackable service which includes sufficient compensation for lost/damages during transit, you are responsible for items until they are successfully returned to us. Once we have confirmed receipt of the item(s) and we are happy with the condition we will process your exchange or issue a refund or credit note.
If any item is returned to us in an unsuitable condition, we may send it back to you so please ensure that it is packaged securely.